Refund Policy
We strive to provide a high level of service. If you have any issues with our services or products, you may submit a refund request.
1. General Terms and Conditions
In the event of technical difficulties accessing an online course or game, we undertake to resolve the issue or issue a refund.Individual coaching sessions are not eligible for refunds after they have been conducted.
2. Online Products
Returns are possible within 14 calendar days of receipt, provided that the product is in good condition and complete.The cost of return shipping is paid by the buyer, except in cases of defective or damaged goods.If the goods are found to be defective or damaged upon receipt, the customer must contact us within 3 days.
3. Physical products (card sets)
4. How to arrange a return
To arrange a return or exchange, please email us at: korol.psychology@gmail.com
In your email, please include:
- Your full name.
- The date of purchase.
- A description of the problem.
- Proof of payment.